Philadelphia Wound Care, LLC (“Philadelphia Wound Care”) is committed to protecting your privacy and safeguarding your personal and medical information. This Privacy Policy explains how information is collected, used, disclosed, and protected when you visit www.PhiladelphiaWoundCare.com  (the “Website”) or communicate with us electronically.

This policy applies to patients, caregivers, referring providers, visitors, and all users of this Website.

1. Information We Collect
2. Personal Information

We may collect personally identifiable information, including but not limited to:

• Name
• Email address
• Phone number
• Mailing address
• Referring provider or facility information

1. Health Information (PHI)

If you submit information through secure forms or direct communications, we may collect Protected Health Information (PHI), such as:

• Medical conditions related to wound care
• Treatment history
• Insurance information

Important: Do not submit medical details through non-secure contact forms unless specifically instructed to do so through a secure, HIPAA-compliant system.

1. Technical & Usage Data

Automatically collected information may include:

• IP address
• Browser type and version
• Device type
• Pages visited
• Date and time of access

2. How We Use Information

We use collected information to:

• Provide and coordinate mobile wound care services
• Respond to inquiries and referral requests
• Communicate with patients, caregivers, and referring providers
• Process insurance verification and billing
• Improve Website functionality and user experience
• Comply with legal, regulatory, and healthcare obligations

3. HIPAA & Medical Privacy Compliance

Philadelphia Wound Care complies with the Health Insurance Portability and Accountability Act (HIPAA) and applicable federal and Pennsylvania state privacy laws.

PHI is:

• Used only for treatment, payment, and healthcare operations
• Accessed only by authorized personnel
• Stored and transmitted using administrative, technical, and physical safeguards

A full Notice of Privacy Practices (HIPAA) is available upon request or via the link in our Website footer.

4. How Information Is Shared

We do not sell or rent personal information.

Information may be shared only:

• With healthcare providers involved in your care
• With insurers or payers for billing and coverage purposes
• With HIPAA-compliant vendors under Business Associate Agreements (BAAs)
• When required by law, subpoena, or regulatory authority
• To protect patient safety, legal rights, or prevent fraud

5. Website Forms & Email Communications

• Website forms are designed to minimize PHI collection unless secured
• Email communication is not always secure
• Patients and providers are encouraged to use secure portals or encrypted email when sharing PHI

Philadelphia Wound Care is not responsible for PHI voluntarily sent through unsecured channels without authorization.

6. Cookies & Analytics

We may use cookies and analytics tools (such as Google Analytics) to:

• Understand Website usage patterns
• Improve content and navigation

Cookies do not collect medical or sensitive personal data. You may disable cookies in your browser settings.

7. Data Security

We implement reasonable safeguards, including:

• Secure hosting environments
• Access controls
• Encryption where applicable
• HIPAA-aligned administrative policies

However, no system can guarantee 100% security. Users acknowledge and accept this risk.

8. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to your information
• Request corrections
• Request restrictions on use or disclosure
• Request confidential communications
• File a privacy complaint

Requests should be submitted in writing using the contact information below.

9. Children’s Privacy

This Website is not intended for children under 13. We do not knowingly collect information from minors.

10. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies independently.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

12. Contact Information

For questions, concerns, or privacy requests, contact:

Philadelphia Wound Care, LLC
Email: privacy@philadelphiawoundcare.com
Pennsylvania, United States